Reward's Mate legal
Support
Use this page to find the right pathway for Reward's Mate help. Include enough detail so we can investigate quickly.
Contact
Email is the primary support channel for the Brisbane iPhone pilot.
- Contact
- info@rewardsmate.com.au
I cannot get the iPhone app
Request iPhone access on the website. Selected Brisbane testers get an invite. The app is not on the App Store yet. If you requested access and have not heard back, email support with your name, email and suburb.
Account access
Current iPhone access uses a local or tester session. Phone one-time codes are not live. If you cannot open the app, tell us your email, device model and what you see.
Changed phone number
If your mobile number has changed, contact support from your registered email where possible and provide the old and new numbers so we can help update your account securely.
Location or nearby-results issue
If you see the wrong area, cannot enable location, or nearby results seem incorrect, tell us your suburb or postcode, whether location permission is enabled, and what you expected to see.
Store loyalty help
Store loyalty belongs to each participating business. A card you see for one store cannot be used at another. Reward's Mate does not run a network points balance. If a store card looks wrong, email support with the business name, suburb and what you expected to see.
Correct a listing
If hours, address, photos, services or contact details look wrong, include the business name, suburb and the information that needs correcting. Hours and offers should also be checked with the business before you visit.
Business listing claim or update
A business owner who wants a listing prepared, updated or corrected should email support with the business name, suburb, a contact name and the change requested. Owner editing in the iPhone app is a prototype, not a live self-service dashboard.
Business listing removal
To request a listing be removed or corrected, include the business name, suburb and why the listing should be changed.
Report a listing
Report misleading, inappropriate, duplicate or potentially fraudulent business information. Include the listing name, suburb and a short description of the issue.
Privacy enquiries
For access, correction, deletion or privacy complaints, contact the privacy team and review the Privacy Policy. Privacy Policy
Technical issues
Include your device model, operating system version, app or browser version if known, and steps to reproduce the problem. Screenshots help.
Business-owner enquiries
For help with a free basic listing or store loyalty in the pilot, use List your business free on the website or email support with your business name and suburb.