Rewards Program Terms

1. Operator

RewardsMate is operated by the RewardsMate operator and powered by Shopper's Mate. Standard network rewards are administered through Shopper's Mate.

2. Membership eligibility

Membership is available to individuals who create a RewardsMate account and agree to these Terms and the Privacy Policy. Membership may be limited during pilot periods.

3. Account creation

You must provide accurate information when creating an account. Keep your login details secure and tell us promptly if you believe your account has been compromised.

Unless otherwise approved, each customer may hold one RewardsMate account.

4. Universal points balance

Customers have one RewardsMate membership and one universal points balance. Eligible points can be earned and used across participating stores, subject to these Terms and any campaign conditions.

5. Standard earning

The standard earning rate is 1 point for every $1 of GST-exclusive eligible customer-paid spend. Standard points are calculated on eligible GST-exclusive customer-paid spend after discounts.

Points are awarded as whole points. Fractional amounts below one point are not routinely awarded unless a campaign expressly states otherwise.

6. Eligible transactions

An eligible transaction is a qualifying purchase at a participating store where the customer presents a valid RewardsMate membership before the transaction is completed, and the purchase is not excluded under these Terms or a disclosed campaign rule.

7. Excluded items and components

Standard points are not earned on:

• Gift cards
• Tobacco products
• Tips
• Delivery fees and delivery services
• Refunded transactions
• Voided or reversed transactions
• The portion of a transaction paid using RewardsMate points

Campaign-specific exclusions may also apply where clearly disclosed.

8. Promotional bonus points

Participating retailers may fund incremental bonus-point campaigns. Shopper's Mate may occasionally fund capped network campaigns from a separate marketing budget. Promotional campaigns may have their own start dates, end dates, caps and conditions.

Standard network rewards are administered through Shopper's Mate. Retailers may separately fund incremental bonus-point campaigns. Shopper's Mate may occasionally fund capped network campaigns from a separate marketing budget.

9. Redemption

100 points has a redemption value of $1. Eligible whole points may cover up to 30% of a qualifying transaction at a participating store.

Only whole points may be redeemed. Points are applied at checkout according to the program rules and any conditions shown for the transaction.

10. No cash withdrawal or customer transfer

RewardsMate points cannot be withdrawn as cash. RewardsMate points cannot be transferred directly between customers.

11. Expiry

Standard RewardsMate points do not routinely expire while the account and program remain active. Promotional campaigns may have separate validity periods that must be disclosed.

12. Refunds and reversals

When an eligible transaction is refunded, points earned from that transaction may be reversed. Any RewardsMate points used on the refunded purchase are restored to the customer's universal balance. Cash or card amounts are refunded by the retailer through its normal payment process.

13. Fraud, abuse and account suspension

RewardsMate may suspend or close accounts, reverse points or withhold benefits where fraud, abuse, manipulation or breach of these Terms is reasonably suspected. We may also cooperate with retailers and service providers to investigate misuse.

14. Retailer departure

If a participating retailer leaves the RewardsMate network, it will stop issuing and accepting RewardsMate points. Points already added to a customer's universal balance are not removed simply because the original retailer leaves the network.

15. Program changes

RewardsMate may update these Terms, earn rates, redemption rules or program features. Where a material change affects existing points, RewardsMate should provide reasonable notice where practicable.

16. Campaign-specific terms

Individual promotions may include additional eligibility, activation, product, location, timing or redemption conditions. Those conditions apply in addition to these Terms.

17. Account closure

You may request account closure through support. Remaining points may be forfeited on closure unless applicable law requires otherwise. Some ledger records may be retained as described in the Privacy Policy.

18. Data handling

Personal information is handled in accordance with the RewardsMate Privacy Policy. Privacy Policy

19. Complaints and support

For missing points, redemption issues, refund concerns or other program questions, contact RewardsMate support. Pathways are listed on the Support page. Support

20. Governing law

These Terms are governed by the laws of Queensland, Australia, unless a different governing law is required for a confirmed legal entity once published.